SafeAre people protected from abuse and avoidable harm?Good
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Good
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
This rating was carried over from the home's previous registration, usually after a change of owner. ?
Anchor Hanover Group runs Hazel End Care Home, a residential care home in Bishop'S Stortford, Hertfordshire with room for 66 residents. It is registered to care for older people and people with dementia. Most homes in Hertfordshire are smaller: the median there is 30 beds.
Of the 5 closest rated homes, none is rated above it. Anchor Hanover Group runs 120 care homes, and 101 of the 118 rated are Good or Outstanding. 121 other homes in Hertfordshire share its tier, “Good”.
Its CQC rating, from November 2022, is Good across the board: overall and for every key question. The rating was carried over from a previous registration, which usually happens when a home changes owner. Its rating before that, in April 2022, was the same.
