SafeAre people protected from abuse and avoidable harm?Good
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Good
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Run by Voyage 1 Limited, Heather House is a residential care home in Chester Le Street, Gateshead with 11 registered beds. CQC registers it to look after older people, younger adults and people with a learning disability or autism. That is smaller than most homes in Gateshead, where the typical home has 40 beds.
The kitchen has a food hygiene rating of 5 (very good), from July 2026. 84% of homes in Gateshead also score 5. 36 other homes in Gateshead share its tier, “Good”. 217 of Voyage 1 Limited’s 238 rated homes are Good or Outstanding (compare care home groups). Of the 6 closest rated homes, none is rated above it.
CQC rated it Good overall and in all five key questions in August 2019. CQC hasn't re-rated the home for over 5 years, like 27% of homes in Gateshead. Here is how rating age varies by council.
