SafeAre people protected from abuse and avoidable harm?Good
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Good
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Heatherbrook is a 46-bed nursing home in Romford, Havering. The home is its own registered provider. CQC registers it to look after older people, people with dementia and younger adults. That is larger than most homes in Havering, where the typical home has 23 beds.
CQC rated it Good overall and in all five key questions in March 2020. That matches its previous rating, from September 2017. At over 5 years old, this rating is older than most. 30% of ratings in Havering are as old (how rating age varies by council).
In Havering, 92% of rated care homes are Good or Outstanding (England 82%). The kitchen has a food hygiene rating of 5 (very good), from May 2026. That is true of 93% of homes in Havering. None of the 5 nearest rated homes has a higher rating.
