SafeAre people protected from abuse and avoidable harm?Good
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Good
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Willows Care Home is an independent 72-bed nursing home in Romford, Havering, registered with CQC under its own name. It is registered to care for older people, people with dementia, younger adults, people with a physical disability and people with a sensory impairment. The typical home in Havering has 23 beds, so this one is bigger than average.
Across Havering, 92% of rated homes are Good or Outstanding, against 82% for England. The nearest home with a higher rating is Ebury Court Residential Home Limited (Outstanding), 1.3 km away.
CQC rated it Good overall and in all five key questions in January 2021. It was also rated Good at the inspection before, in May 2019. CQC hasn't re-rated the home for over 5 years, like 30% of homes in Havering. Here is how rating age varies by council.
