SafeAre people protected from abuse and avoidable harm?38%Inadequate
See the breakdownHide the breakdown8 of 8 below good
Infection prevention and controlSignificant shortfalls
Involving people to manage risksSignificant shortfalls
Learning cultureSignificant shortfalls
Medicines optimisationSignificant shortfalls
Safe and effective staffingSome shortfalls
Safe environmentsSome shortfalls
Safe systems, pathways and transitionsSome shortfalls
SafeguardingSome shortfalls
EffectiveDoes care achieve good outcomes and a good quality of life?0%Requires improvement
See the breakdownHide the breakdown6 of 6 below good
Monitoring and improving outcomesSignificant shortfalls
Assessing needsSome shortfalls
Consent to care and treatmentSome shortfalls
Delivering evidence-based care and treatmentSome shortfalls
How staff, teams and services work togetherSome shortfalls
Supporting people to live healthier livesSome shortfalls
CaringAre staff kind, compassionate and respectful?0%Requires improvement
See the breakdownHide the breakdown5 of 5 below good
Independence, choice and controlSome shortfalls
Kindness, compassion and dignitySome shortfalls
Responding to people's immediate needsSome shortfalls
Treating people as individualsSome shortfalls
Workforce wellbeing and enablementSome shortfalls
ResponsiveAre services organised to meet people's needs?0%Requires improvement
See the breakdownHide the breakdown6 of 7 below good
Care provision, integration and continuitySome shortfalls
Equity in accessSome shortfalls
Equity in experiences and outcomesSome shortfalls
Listening to and involving peopleSome shortfalls
Person-centred careSome shortfalls
Planning for the futureSome shortfalls
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?36%Inadequate
See the breakdownHide the breakdown7 of 7 below good
Capable, compassionate and inclusive leadersSignificant shortfalls
Governance, management and sustainabilitySignificant shortfalls
Learning, improvement and innovationSignificant shortfalls
Shared direction and cultureSignificant shortfalls
Freedom to speak upSome shortfalls
Partnerships and communitiesSome shortfalls
Workforce equality, diversity and inclusionSome shortfalls
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 1 good, 32 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
CQC's register shows no registered manager for this home. Every care home must have one. The home may be recruiting, or a new manager may be applying to CQC. ?
Herondale is one of 395 care homes in Essex: a 8-bed residential care home in Basildon, run by Choice Support. Its CQC registration covers older people, younger adults, people with a learning disability or autism, people with mental health needs and people who use drugs or alcohol. The typical home in Essex has 22 beds, so this one is on the small side.
17 of Choice Support’s 21 rated homes are Good or Outstanding (compare care home groups). Clayburn Lodge, 0.3 km away, is the closest home rated Outstanding. There is no registered manager on CQC's register right now. In Essex, 84% of rated care homes are Good or Outstanding (England 82%).
The current CQC rating is Inadequate, published in July 2026. It was Inadequate for safe and well-led as well. For effective, caring and responsive, the rating was Requires improvement. Before that, in December 2018, it was rated Good. Ratings in Essex are typically about 5 years old, which makes this one newer than most. CQC found significant shortfalls in “monitoring and improving outcomes”, one of 32 standards out of 33 scored below good.
