SafeAre people protected from abuse and avoidable harm?Good
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Good
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
CQC's register shows no registered manager for this home. Every care home must have one. The home may be recruiting, or a new manager may be applying to CQC. ?
Run by Haven Care Centres Limited, Highfield House is a nursing home in Whitehaven, Cumberland with 67 registered beds. CQC registers it to look after older people, people with dementia, younger adults and people detained under the Mental Health Act. The typical home in Cumberland has 25 beds, so this one is bigger than average.
In Cumberland, 79% of rated care homes are Good or Outstanding (England 82%). Food hygiene inspectors scored the kitchen 5 out of 5 in March 2025. 90% of homes in Cumberland also score 5. There is no registered manager on CQC's register right now. Of the 6 closest rated homes, none is rated above it.
CQC rated it Good overall and in all five key questions in October 2019. It was also rated Good at the inspection before, in March 2017. At over 5 years old, this rating is older than most. 42% of ratings in Cumberland are as old (how rating age varies by council).
