SafeAre people protected from abuse and avoidable harm?75%Good
See the breakdownHide the breakdownAll 8 good
Infection prevention and controlGood
Involving people to manage risksGood
Learning cultureGood
Medicines optimisationGood
Safe and effective staffingGood
Safe environmentsGood
Safe systems, pathways and transitionsGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?75%Good
See the breakdownHide the breakdownAll 6 good
Assessing needsGood
Consent to care and treatmentGood
Delivering evidence-based care and treatmentGood
How staff, teams and services work togetherGood
Monitoring and improving outcomesGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?70%Good
See the breakdownHide the breakdown1 of 5 below good
Workforce wellbeing and enablementSome shortfalls
Independence, choice and controlGood
Kindness, compassion and dignityGood
Responding to people's immediate needsGood
Treating people as individualsGood
ResponsiveAre services organised to meet people's needs?71%Good
See the breakdownHide the breakdown1 of 7 below good
Care provision, integration and continuitySome shortfalls
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Person-centred careGood
Planning for the futureGood
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?75%Good
See the breakdownHide the breakdownAll 7 good
Capable, compassionate and inclusive leadersGood
Freedom to speak upGood
Governance, management and sustainabilityGood
Learning, improvement and innovationGood
Partnerships and communitiesGood
Shared direction and cultureGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 31 good, 2 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
CQC's register shows no registered manager for this home. Every care home must have one. The home may be recruiting, or a new manager may be applying to CQC. ?
What the data says about Hilldales Residential Care Home
Hilldales Residential Care Home is a 56-bed residential care home in Ilfracombe, Devon. The home is its own registered provider. Its CQC registration covers older people, people with dementia, younger adults, people with a physical disability, people with mental health needs, people with a sensory impairment and people who use drugs or alcohol. The typical home in Devon has 25 beds, so this one is bigger than average.
In October 2025, CQC gave it Good overall, and Good for each of the five key questions too. Before that, in September 2022, it was rated Requires improvement. Ratings in Devon are typically about 5 years old, which makes this one newer than most. Of the 33 standards CQC scored, 2 fell below good. The lowest was “workforce wellbeing and enablement” (some shortfalls).
None of the 6 nearest rated homes has a higher rating. CQC's register shows no registered manager at the moment. Its kitchen was rated 5 for food hygiene in September 2025. That is true of 86% of homes in Devon. Across Devon, 90% of rated homes are Good or Outstanding, against 82% for England.
