SafeAre people protected from abuse and avoidable harm?Good
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Good
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
CQC's register shows no registered manager for this home. Every care home must have one. The home may be recruiting, or a new manager may be applying to CQC. ?
Hollybank Residential Home is a 17-bed residential care home in Kenley, Croydon, run by Mrs Valerie Jane Taylor. Its CQC registration covers older people and people with dementia.
92 other homes in Croydon share its tier, “Good”. There is no registered manager on CQC's register right now. Of the 5 closest rated homes, none is rated above it.
In August 2019, CQC gave it Good overall, and Good for each of the five key questions too. Its rating before that, in December 2016, was the same. At over 5 years old, this rating is older than most. 32% of ratings in Croydon are as old (how rating age varies by council).
