SafeAre people protected from abuse and avoidable harm?56%Requires improvement
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Involving people to manage risksSignificant shortfalls
Infection prevention and controlSome shortfalls
Learning cultureSome shortfalls
Safe environmentsSome shortfalls
SafeguardingSome shortfalls
Medicines optimisationGood
Safe and effective staffingGood
Safe systems, pathways and transitionsGood
EffectiveDoes care achieve good outcomes and a good quality of life?54%Requires improvement
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Assessing needsSome shortfalls
Consent to care and treatmentSome shortfalls
Delivering evidence-based care and treatmentSome shortfalls
Monitoring and improving outcomesSome shortfalls
Supporting people to live healthier livesSome shortfalls
How staff, teams and services work togetherGood
CaringAre staff kind, compassionate and respectful?55%Requires improvement
See the breakdownHide the breakdown4 of 5 below good
Kindness, compassion and dignitySome shortfalls
Responding to people's immediate needsSome shortfalls
Treating people as individualsSome shortfalls
Workforce wellbeing and enablementSome shortfalls
Independence, choice and controlGood
ResponsiveAre services organised to meet people's needs?57%Requires improvement
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Equity in experiences and outcomesSome shortfalls
Listening to and involving peopleSome shortfalls
Person-centred careSome shortfalls
Planning for the futureSome shortfalls
Providing InformationSome shortfalls
Care provision, integration and continuityGood
Equity in accessGood
Well-ledIs the home well managed, with a culture of high-quality care?54%Requires improvement
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Governance, management and sustainabilitySignificant shortfalls
Capable, compassionate and inclusive leadersSome shortfalls
Freedom to speak upSome shortfalls
Learning, improvement and innovationSome shortfalls
Shared direction and cultureSome shortfalls
Partnerships and communitiesGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 9 good, 24 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Hollyveer House is a 50-bed residential care home in Benfleet, Essex, run by Hollywood Rest Home. CQC registers it to look after older people, people with dementia, younger adults, people with mental health needs, people who use drugs or alcohol and people detained under the Mental Health Act. That is larger than most homes in Essex, where the typical home has 22 beds.
CQC rated it Requires improvement overall and in all five key questions in May 2025. That matches its previous rating, from July 2023. The typical rating in Essex is about 5 years old, so this one is fairly recent. 24 of its 33 scored standards were below good, including “involving people to manage risks”.
56 other homes in Essex share its tier, “Requires improvement”. The kitchen has a food hygiene rating of 5 (very good), from June 2025. That is true of 89% of homes in Essex. About 0.4 km away, Goldenley Care Home is rated Good. 2 of Hollywood Rest Home’s 3 rated homes are Good or Outstanding (compare care home groups).
