SafeAre people protected from abuse and avoidable harm?Good
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Requires improvement
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
The home changed owner in November 2023. Its rating dates from before the change. ?
This rating was carried over from the home's previous registration, usually after a change of owner. ?
Holywell House Care Centre is in the Good, with an area to improve tier ?, with 6 other homes in Northumberland.
91% of rated homes here are Good or Outstanding (England: 82%).
Holywell House Care Centre is one of 93 care homes in Northumberland: a 47-bed residential care home in Whitley Bay, run by Cramlington House Limited. CQC registers it to look after older people and people with dementia.
The kitchen has a food hygiene rating of 5 (very good), from May 2026. 95% of homes in Northumberland also score 5. 6 other homes in Northumberland share its tier, “Good, with an area to improve”. Cramlington House Limited runs 3 care homes, and all 3 rated are Good or Outstanding. About 3.7 km away, Eastbourne House is rated Outstanding. Cramlington House Limited has run the home since November 2023, when it changed owner.
The current CQC rating is Good, published in June 2022. It was Good for safe, effective, caring and responsive as well. For well-led, the rating was Requires improvement. The rating was carried over from a previous registration, which usually happens when a home changes owner.
