SafeAre people protected from abuse and avoidable harm?75%Good
See the breakdownHide the breakdownAll 8 good
Infection prevention and controlGood
Involving people to manage risksGood
Learning cultureGood
Medicines optimisationGood
Safe and effective staffingGood
Safe environmentsGood
Safe systems, pathways and transitionsGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?88%★Outstanding
See the breakdownHide the breakdown3 of 6 exceptional
Assessing needsGood
Consent to care and treatmentGood
How staff, teams and services work togetherGood
Delivering evidence-based care and treatmentExceptional
Monitoring and improving outcomesExceptional
Supporting people to live healthier livesExceptional
CaringAre staff kind, compassionate and respectful?90%★Outstanding
See the breakdownHide the breakdown3 of 5 exceptional
Responding to people's immediate needsGood
Workforce wellbeing and enablementGood
Independence, choice and controlExceptional
Kindness, compassion and dignityExceptional
Treating people as individualsExceptional
ResponsiveAre services organised to meet people's needs?89%★Outstanding
See the breakdownHide the breakdown4 of 7 exceptional
Care provision, integration and continuityGood
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleExceptional
Person-centred careExceptional
Planning for the futureExceptional
Providing InformationExceptional
Well-ledIs the home well managed, with a culture of high-quality care?89%★Outstanding
See the breakdownHide the breakdown4 of 7 exceptional
Freedom to speak upGood
Governance, management and sustainabilityGood
Workforce equality, diversity and inclusionGood
Capable, compassionate and inclusive leadersExceptional
Learning, improvement and innovationExceptional
Partnerships and communitiesExceptional
Shared direction and cultureExceptional
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 19 good, 14 exceptional. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Eastbourne House is one of 42 care homes in North Tyneside: a 72-bed residential care home in Whitley Bay, run by HC-One No.2 Limited. Its CQC registration covers older people, people with dementia, younger adults, people with a physical disability, people with mental health needs and people with a sensory impairment. That is larger than most homes in North Tyneside, where the typical home has 43 beds.
The current CQC rating is Outstanding, published in May 2026. It was Outstanding for effective, caring, responsive and well-led as well. For safe, the rating was Good. Its previous rating, in August 2018, was Good, so the home has improved. The typical rating in North Tyneside is about 3 years old, so this one is fairly recent. 14 of the 33 standards CQC scored were exceptional, and none fell below good.
Its kitchen was rated 5 for food hygiene in November 2025. That is true of 100% of homes in North Tyneside. In North Tyneside, 90% of rated care homes are Good or Outstanding (England 82%). None of the 6 nearest homes is rated Outstanding. HC-One No.2 Limited runs 39 care homes, and 36 of the 39 rated are Good or Outstanding.
