SafeAre people protected from abuse and avoidable harm?Good
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?★Outstanding
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?★Outstanding
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Eden House is a 53-bed residential care home in Bishop Auckland, County Durham, run by HC-One No.2 Limited. It is registered to care for older people, people with dementia, younger adults, people with a physical disability, people with mental health needs and people with a sensory impairment.
8 other homes in County Durham share its tier, “Outstanding”. Food hygiene inspectors scored the kitchen 5 out of 5 in May 2025. 84% of homes in County Durham also score 5. HC-One No.2 Limited runs 39 care homes, and 36 of the 39 rated are Good or Outstanding. It is the only Outstanding home among the 7 closest.
The current CQC rating is Outstanding, published in December 2023. Caring and well-led were also Outstanding. Safe, effective and responsive were rated Good. Its previous rating, in October 2017, was Good, so the home has improved.
