SafeAre people protected from abuse and avoidable harm?Good
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Good
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Western Lakes Care Home is one of 78 care homes in Cumberland: a 40-bed residential care home in Millom, run by St Philips Care Limited. It is registered to care for older people, people with dementia, younger adults, people with mental health needs and people who use drugs or alcohol. That is larger than most homes in Cumberland, where the typical home has 25 beds.
In Cumberland, 79% of rated care homes are Good or Outstanding (England 82%). Its kitchen was rated 5 for food hygiene in April 2025. 90% of homes in Cumberland also score 5. 17 of St Philips Care Limited’s 21 rated homes are Good or Outstanding (compare care home groups). Of the 6 closest rated homes, none is rated above it.
CQC rated it Good overall and in all five key questions in November 2023. Its rating before that, in December 2017, was the same.
