SafeAre people protected from abuse and avoidable harm?Good
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Good
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Lancaster House is a 31-bed residential care home in Thetford, Norfolk, run by Four Crest Care (Watton) Limited. It is registered to care for older people, people with dementia, younger adults and people with mental health needs.
In Norfolk, 67% of rated care homes are Good or Outstanding (England 82%). Its kitchen was rated 4 for food hygiene in July 2025. In Norfolk, 89% of homes score 5. Of the 6 closest rated homes, none is rated above it.
Its CQC rating, from July 2019, is Good across the board: overall and for every key question. Its previous rating, in June 2018, was Requires improvement, so the home has improved. CQC hasn't re-rated the home for over 5 years, like 46% of homes in Norfolk. Here is how rating age varies by council.
