SafeAre people protected from abuse and avoidable harm?Good
EffectiveDoes care achieve good outcomes and a good quality of life?★Outstanding
CaringAre staff kind, compassionate and respectful?★Outstanding
ResponsiveAre services organised to meet people's needs?★Outstanding
Well-ledIs the home well managed, with a culture of high-quality care?★Outstanding
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Barchester Healthcare Homes Limited runs Lucerne House, a nursing home in Exeter, Devon with room for 74 residents. It is registered to care for older people, people with dementia, younger adults, people with a physical disability and people with mental health needs. That is larger than most homes in Devon, where the typical home has 25 beds.
CQC last rated the home in October 2019, giving it Outstanding overall. Effective, caring, responsive and well-led were also Outstanding. For safe, the rating was Good. That matches its previous rating, from February 2017. At over 5 years old, this rating is older than most. 51% of ratings in Devon are as old (how rating age varies by council).
None of the 6 nearest homes is rated Outstanding. 175 of Barchester Healthcare Homes Limited’s 198 rated homes are Good or Outstanding (compare care home groups). 20 other homes in Devon share its tier, “Outstanding”. The kitchen has a food hygiene rating of 5 (very good), from November 2025. That is true of 86% of homes in Devon.
