SafeAre people protected from abuse and avoidable harm?Good
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Good
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Anchor Hanover Group runs Madeleine House, a residential care home in Birmingham with room for 41 residents. Its CQC registration covers older people and people with dementia. The typical home in Birmingham has 16 beds, so this one is bigger than average.
Its kitchen was rated 4 for food hygiene in August 2026. In Birmingham, 86% of homes score 5. 139 other homes in Birmingham share its tier, “Good”. It is one of 120 homes run by Anchor Hanover Group. 101 of those with a rating are Good or Outstanding. Of the 5 closest rated homes, none is rated above it.
CQC rated it Good overall and in all five key questions in December 2018. Before that, in November 2017, it was rated Requires improvement. The rating is more than 5 years old. In Birmingham, 60% of ratings are that old (see how rating age varies by council).
