SafeAre people protected from abuse and avoidable harm?75%Good
See the breakdownHide the breakdownAll 8 good
Infection prevention and controlGood
Involving people to manage risksGood
Learning cultureGood
Medicines optimisationGood
Safe and effective staffingGood
Safe environmentsGood
Safe systems, pathways and transitionsGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?75%Good
See the breakdownHide the breakdownAll 6 good
Assessing needsGood
Consent to care and treatmentGood
Delivering evidence-based care and treatmentGood
How staff, teams and services work togetherGood
Monitoring and improving outcomesGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?85%Good
See the breakdownHide the breakdown2 of 5 exceptional
Kindness, compassion and dignityGood
Responding to people's immediate needsGood
Treating people as individualsGood
Independence, choice and controlExceptional
Workforce wellbeing and enablementExceptional
ResponsiveAre services organised to meet people's needs?75%Good
See the breakdownHide the breakdownAll 7 good
Care provision, integration and continuityGood
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Person-centred careGood
Planning for the futureGood
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?79%Good
See the breakdownHide the breakdown1 of 7 exceptional
Capable, compassionate and inclusive leadersGood
Freedom to speak upGood
Learning, improvement and innovationGood
Partnerships and communitiesGood
Shared direction and cultureGood
Workforce equality, diversity and inclusionGood
Governance, management and sustainabilityExceptional
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 30 good, 3 exceptional. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
CQC's register shows no registered manager for this home. Every care home must have one. The home may be recruiting, or a new manager may be applying to CQC. ?
Malden House is one of 306 care homes in Devon: a 29-bed residential care home in Sidmouth, run by Hartford Care (Southern) Limited. It is registered to care for older people, people with dementia, younger adults and people with mental health needs.
2 of Hartford Care (Southern) Limited’s 2 rated homes are Good or Outstanding (compare care home groups). Arcot House Residential Home, 0.8 km away, is the closest home rated Outstanding. There is no registered manager on CQC's register right now. The kitchen has a food hygiene rating of 5 (very good), from June 2025. 86% of homes in Devon also score 5. In Devon, 90% of rated care homes are Good or Outstanding (England 82%).
In April 2026, CQC gave it Good overall, and Good for each of the five key questions too. Its previous rating, in May 2018, was Outstanding, so the home has slipped. That is more recent than most ratings in Devon, where the typical rating is about 5 years old. CQC scored 33 standards: 3 exceptional and the rest good.
