SafeAre people protected from abuse and avoidable harm?Requires improvement
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Requires improvement
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Messenger House is in the Requires improvement tier ?, with 21 other homes in Sandwell.
73% of rated homes here are Good or Outstanding (England: 82%).
Hickam Healthcare Ltd runs Messenger House, a residential care home in Birmingham, Sandwell with room for 4 residents. It is registered to care for older people, younger adults and people with a learning disability or autism. The typical home in Sandwell has 12 beds, so this one is on the small side.
CQC last rated the home in April 2021, giving it Requires improvement overall. Safe and well-led were also Requires improvement. Effective, caring and responsive were rated Good. It was also rated Requires improvement at the inspection before, in December 2019. At over 5 years old, this rating is older than most. 63% of ratings in Sandwell are as old (how rating age varies by council).
Hickam Healthcare Ltd runs 2 care homes, and 1 of the 2 rated are Good or Outstanding. About 0.8 km away, Bearwood Nursing Home is rated Good. Across Sandwell, 73% of rated homes are Good or Outstanding, against 82% for England.
