SafeAre people protected from abuse and avoidable harm?56%Requires improvement
See the breakdownHide the breakdown4 of 8 below good
Safe and effective staffingSignificant shortfalls
Safe environmentsSignificant shortfalls
Involving people to manage risksSome shortfalls
Medicines optimisationSome shortfalls
Infection prevention and controlGood
Learning cultureGood
Safe systems, pathways and transitionsGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?54%Requires improvement
See the breakdownHide the breakdown5 of 6 below good
Assessing needsSome shortfalls
Delivering evidence-based care and treatmentSome shortfalls
How staff, teams and services work togetherSome shortfalls
Monitoring and improving outcomesSome shortfalls
Supporting people to live healthier livesSome shortfalls
Consent to care and treatmentGood
CaringAre staff kind, compassionate and respectful?65%Good
See the breakdownHide the breakdown2 of 5 below good
Independence, choice and controlSome shortfalls
Responding to people's immediate needsSome shortfalls
Kindness, compassion and dignityGood
Treating people as individualsGood
Workforce wellbeing and enablementGood
ResponsiveAre services organised to meet people's needs?68%Good
See the breakdownHide the breakdown2 of 7 below good
Care provision, integration and continuitySome shortfalls
Equity in accessSome shortfalls
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Person-centred careGood
Planning for the futureGood
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?61%Requires improvement
See the breakdownHide the breakdown3 of 7 below good
Governance, management and sustainabilitySignificant shortfalls
Capable, compassionate and inclusive leadersSome shortfalls
Learning, improvement and innovationSome shortfalls
Freedom to speak upGood
Partnerships and communitiesGood
Shared direction and cultureGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 17 good, 16 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
CQC's register shows no registered manager for this home. Every care home must have one. The home may be recruiting, or a new manager may be applying to CQC. ?
Run by MNP Complete Care Limited, Millfield House is a residential care home in Folkestone, Kent with 8 registered beds. CQC registers it to look after older people, younger adults, people with a physical disability and people with a learning disability or autism. That is smaller than most homes in Kent, where the typical home has 24 beds.
It is one of 5 homes run by MNP Complete Care Limited. 1 of those with a rating are Good or Outstanding. Camelot Lodge, 0.3 km away, is the closest home rated Good. There is no registered manager on CQC's register right now. Across Kent, 79% of rated homes are Good or Outstanding, against 82% for England. Its kitchen was rated 5 for food hygiene in February 2024. 90% of homes in Kent also score 5.
CQC last rated the home in June 2026, giving it Requires improvement overall. It was Requires improvement for safe, effective and well-led as well. Caring and responsive were rated Good. That matches its previous rating, from January 2023. Ratings in Kent are typically about 4 years old, which makes this one newer than most. CQC found significant shortfalls in “safe and effective staffing”, one of 16 standards out of 33 scored below good.
