SafeAre people protected from abuse and avoidable harm?Good
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Good
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Milner House is a 3-bed residential care home in Rugby, Warwickshire, run by New Directions (Rugby) Limited. CQC registers it to look after older people, people with dementia, younger adults, people with a physical disability, people with a learning disability or autism, people with mental health needs, people with a sensory impairment and children. It is a small home for Warwickshire, where the median is 33 beds.
In Warwickshire, 80% of rated care homes are Good or Outstanding (England 82%). The kitchen has a food hygiene rating of 5 (very good), from September 2024. 95% of homes in Warwickshire also score 5. Of the 6 closest rated homes, none is rated above it. It is one of 3 homes run by New Directions (Rugby) Limited. 2 of those with a rating are Good or Outstanding.
CQC rated it Good overall and in all five key questions in February 2020. Its rating before that, in September 2017, was the same. At over 5 years old, this rating is older than most. 18% of ratings in Warwickshire are as old (how rating age varies by council).
