SafeAre people protected from abuse and avoidable harm?44%Requires improvement
See the breakdownHide the breakdown5 of 8 below good
Involving people to manage risksSignificant shortfalls
Learning cultureSignificant shortfalls
Medicines optimisationSignificant shortfalls
Safe and effective staffingSignificant shortfalls
SafeguardingSignificant shortfalls
Infection prevention and controlGood
Safe environmentsGood
Safe systems, pathways and transitionsGood
EffectiveDoes care achieve good outcomes and a good quality of life?58%Requires improvement
See the breakdownHide the breakdown3 of 6 below good
Consent to care and treatmentSignificant shortfalls
Assessing needsSome shortfalls
Delivering evidence-based care and treatmentSome shortfalls
How staff, teams and services work togetherGood
Monitoring and improving outcomesGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?60%Requires improvement
See the breakdownHide the breakdown2 of 5 below good
Treating people as individualsSignificant shortfalls
Kindness, compassion and dignitySome shortfalls
Independence, choice and controlGood
Responding to people's immediate needsGood
Workforce wellbeing and enablementGood
ResponsiveAre services organised to meet people's needs?61%Requires improvement
See the breakdownHide the breakdown4 of 7 below good
Equity in experiences and outcomesSome shortfalls
Listening to and involving peopleSome shortfalls
Person-centred careSome shortfalls
Planning for the futureSome shortfalls
Care provision, integration and continuityGood
Equity in accessGood
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?54%Requires improvement
See the breakdownHide the breakdown5 of 7 below good
Governance, management and sustainabilitySignificant shortfalls
Freedom to speak upSome shortfalls
Learning, improvement and innovationSome shortfalls
Partnerships and communitiesSome shortfalls
Shared direction and cultureSome shortfalls
Capable, compassionate and inclusive leadersGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 14 good, 19 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Neptune House is an independent 15-bed residential care home in Sheerness, Kent, registered with CQC under its own name. CQC registers it to look after people with a learning disability or autism.
The nearest home with a higher rating is Willows Residential Home (Good), 2.2 km away. 90 other homes in Kent share its tier, “Requires improvement”. Food hygiene inspectors scored the kitchen 5 out of 5 in November 2025. 90% of homes in Kent also score 5.
CQC rated it Requires improvement overall and in all five key questions in June 2026. Before that, in September 2018, it was rated Good. The typical rating in Kent is about 4 years old, so this one is fairly recent. CQC found significant shortfalls in “treating people as individuals”, one of 19 standards out of 33 scored below good.
