SafeAre people protected from abuse and avoidable harm?Requires improvement
EffectiveDoes care achieve good outcomes and a good quality of life?Requires improvement
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Requires improvement
Well-ledIs the home well managed, with a culture of high-quality care?Requires improvement
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Otas Supported Living Limited runs St. Helens House, a residential care home in Sheerness, Kent with room for 4 residents. Its CQC registration covers older people, people with dementia, younger adults, people with a physical disability, people with a learning disability or autism and people with mental health needs. It is a small home for Kent, where the median is 24 beds.
Across Kent, 79% of rated homes are Good or Outstanding, against 82% for England. The kitchen has a food hygiene rating of 5 (very good), from March 2022. 90% of homes in Kent also score 5. Willows Residential Home, 2.1 km away, is the closest home rated Good.
CQC's latest rating, from November 2022, is Requires improvement overall. Safe, effective, responsive and well-led were also Requires improvement. CQC rated caring as Good.
