Residential care home · Kent

St. Helens House

21 St. Helens Road, Sheerness, ME12 2QY

Requires improvement SafeEffectiveCaringResponsiveWell-led Rated 3 years ago

St. Helens House is a residential care home in Sheerness, run by Otas Supported Living Limited. It is registered for up to 4 residents and supports older people, people living with dementia, younger adults, people with a physical disability, people with a learning disability or autism and people with mental health needs.

CQC rated it Requires improvement overall in November 2022. It was rated Good for caring. Across Kent, 79% of the 461 rated care homes are Good or Outstanding.

CQC rating

Requires improvement

Published 24 November 2022 Rated 3 years ago

SafeAre people protected from abuse and avoidable harm?Requires improvement
EffectiveDoes care achieve good outcomes and a good quality of life?Requires improvement
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Requires improvement
Well-ledIs the home well managed, with a culture of high-quality care?Requires improvement

Read the full inspection report on cqc.org.uk ↗

How it compares in Kent

St. Helens House is in the Requires improvement tier, alongside 87 other homes in Kent. Of the 461 rated care homes here, 79% are Good or Outstanding (England: 83%).

Outstanding 17 (4%)
Good, with Outstanding areas 15 (3%)
Good 287 (59%)
Good, with an area to improve 46 (10%)
Requires improvement 88 (18%)
Inadequate 8 (2%)
Not yet rated 22 (5%)

Half of Kent's ratings are more than 5.5 years old. How tiers work

See all 483 care homes in Kent →

Care homes nearby

Neptune House
Sheerness, Kent · ME12 2AW · Residential care home · 15 beds0.6 km

Requires improvement S: Requires improvementE: Requires improvementC: Requires improvementR: Requires improvementW: Requires improvement Rated 3 months ago
Willows Residential Home
Sheerness, Kent · ME12 2DE · Residential care home · 15 beds2.1 km

Good S: GoodE: GoodC: GoodR: GoodW: Good Rated 7 years ago
Sunnyfields
Sheerness, Kent · ME12 3EW · Residential care home · 4 beds2.3 km

Good S: GoodE: GoodC: GoodR: GoodW: Good Rated 7 years ago
Oakdene Rest Home
Sheerness, Kent · ME12 3LH · Residential care home · 27 beds2.4 km

Requires improvement S: Requires improvementE: Requires improvementC: GoodR: GoodW: Requires improvement Rated 6 months ago
Island Sands Residential Care Home
Sheerness, Kent · ME12 2NJ · Residential care home · 44 beds2.7 km

Good S: GoodE: GoodC: GoodR: GoodW: Good Rated 2 years ago
Ocean Heights Residential Home
Sheerness, Kent · ME12 2NJ · Residential care home · 50 beds2.7 km

Not yet rated S: not ratedE: not ratedC: not ratedR: not ratedW: not rated

More care homes near ME12 2QY →

Key facts

Type: Residential care home
Beds: 4
Provider: Otas Supported Living Limited
Registered manager: Mobola Adetutu Ameen Kalejaiye
Registered with CQC since: 14 June 2019
Local authority: Kent
CQC location ID: 1-7024077970

Who it cares for

Older people
Dementia
Younger adults (18–65)
Physical disability
Learning disability or autism
Mental health

Service user groups registered with CQC.

Questions to ask on a visit

CQC raised concerns about leadership. Is the registered manager the same person now?
CQC found Safe needed improvement. What has the home changed, and can I see the action plan?
Is there a waiting list, and what are the weekly fees? (Fees are not published by CQC.)
How many staff are on shift day and night, and how often do you use agency staff?
Can I see the latest CQC report, and what has changed since it was written?
How do you support residents living with dementia: activities, environment, staff training?