Residential care home · Milton Keynes

Normandy House

2 Laser Close, Shenley Lodge, Milton Keynes, MK5 7AZ

Requires improvement Safe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement Rated 5 years ago ↓ Down from Good

CQC rating

Requires improvement
Published 19 October 2021 Rated 5 years ago ?
  • SafeAre people protected from abuse and avoidable harm?Requires improvement
  • EffectiveDoes care achieve good outcomes and a good quality of life?Good
  • CaringAre staff kind, compassionate and respectful?Good
  • ResponsiveAre services organised to meet people's needs?Good
  • Well-ledIs the home well managed, with a culture of high-quality care?Requires improvement

CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?

Earlier ratings ?

  • March 2021Inspected, no new rating
  • November 2019GoodSECRW
  • May 2017GoodSECRW
  • April 2016Requires improvementSECRW
  • July 2015Requires improvementSECRW
Show 1 older
  • April 2015Requires improvementSECRW

Read the full report on the CQC website ↗

How it compares in Milton Keynes

Normandy House is in the Requires improvement tier ?, with 3 other homes in Milton Keynes. 88% of rated homes here are Good or Outstanding (England: 82%).

  • Outstanding 3 (6%)
  • Good, with Outstanding areas 1 (2%)
  • Good 28 (60%)
  • Good, with an area to improve 5 (11%)
  • Requires improvement 4 (9%)
  • Inadequate 1 (2%)
  • Not yet rated 5 (11%)

See all 47 care homes in Milton Keynes →

Care homes nearby

  • Bluebirds Neurological Care Centre
    Milton Keynes · MK5 7FY · Nursing home · 25 beds0.4 km
    Good S: GoodE: GoodC: GoodR: GoodW: Good Rated 8 years ago
  • MK Supported Housing Limited
    Milton Keynes · MK5 8AG · Residential care home · 4 beds0.5 km
    Good S: GoodE: GoodC: GoodR: GoodW: Good Rated 6 years ago
  • Becket House Nursing Home
    Milton Keynes · MK5 8AU · Nursing home · 27 beds1.2 km
    Requires improvement S: Requires improvementE: GoodC: GoodR: GoodW: Requires improvement Rated 11 months ago
  • Daubeney Gate
    Milton Keynes · MK5 6EH · Residential care home · 6 beds1.5 km
    Good S: GoodE: GoodC: GoodR: GoodW: Requires improvement Rated 8 years ago
  • 42a Haddon
    Milton Keynes · MK8 9HP · Residential care home · 40 beds1.7 km
    Good S: GoodE: GoodC: GoodR: GoodW: Good Rated 7 years ago
  • Elizabeth Gardens Care Home
    Milton Keynes · MK8 9AL · Nursing home · 75 beds1.8 km
    Not yet rated S: not ratedE: not ratedC: not ratedR: not ratedW: not rated

More care homes near MK5 7AZ →

Other homes run by CareTech Community Services Limited

21 care homes in total: 13 Good, 8 Requires improvement.

All 21 homes run by CareTech Community Services Limited →

Normandy House in brief

Run by CareTech Community Services Limited, Normandy House is a residential care home in Milton Keynes with 6 registered beds. CQC registers it to look after people with dementia and people with a learning disability or autism. That is smaller than most homes in Milton Keynes, where the typical home has 29 beds.

Bluebirds Neurological Care Centre, 0.4 km away, is the closest home rated Good. 13 of CareTech Community Services Limited’s 21 rated homes are Good or Outstanding (compare care home groups). In Milton Keynes, 88% of rated care homes are Good or Outstanding (England 82%). The kitchen has a food hygiene rating of 5 (very good), from January 2016. 85% of homes in Milton Keynes also score 5.

The current CQC rating is Requires improvement, published in October 2021. It was Requires improvement for safe and well-led as well. For effective, caring and responsive, the rating was Good. Its previous rating, in November 2019, was Good, so the home has slipped. The rating is more than 5 years old. In Milton Keynes, 48% of ratings are that old (see how rating age varies by council).