SafeAre people protected from abuse and avoidable harm?Good
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Requires improvement
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Norwood House is in the Good, with an area to improve tier ?, with 19 other homes in Suffolk.
81% of rated homes here are Good or Outstanding (England: 82%).
Run by County Care Homes Limited, Norwood House is a residential care home in Saxmundham, Suffolk with 71 registered beds. Its CQC registration covers older people, people with dementia and people with mental health needs. Most homes in Suffolk are smaller: the median there is 36 beds.
The kitchen has a food hygiene rating of 5 (very good), from January 2026. 92% of homes in Suffolk also score 5. Across Suffolk, 81% of rated homes are Good or Outstanding, against 82% for England. Of the 6 closest rated homes, none is rated above it.
CQC last rated the home in May 2023, giving it Good overall. It was Good for safe, effective, caring and responsive as well. For well-led, the rating was Requires improvement. That is up from Requires improvement in December 2022.
