SafeAre people protected from abuse and avoidable harm?Good
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Good
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Phoenix House is one of 157 care homes in Wiltshire: a 9-bed residential care home in Trowbridge, run by Voyage 1 Limited. CQC registers it to look after older people, younger adults, people with a physical disability and people with a learning disability or autism. It is a small home for Wiltshire, where the median is 21 beds.
CQC rated it Good overall and in all five key questions in October 2021. That is up from Requires improvement in December 2019. CQC hasn't re-rated the home for over 5 years, like 40% of homes in Wiltshire. Here is how rating age varies by council.
In Wiltshire, 90% of rated care homes are Good or Outstanding (England 82%). Food hygiene inspectors scored the kitchen 5 out of 5 in April 2025. That is true of 89% of homes in Wiltshire. None of the 6 nearest rated homes has a higher rating. Voyage 1 Limited runs 241 care homes, and 217 of the 238 rated are Good or Outstanding.
