SafeAre people protected from abuse and avoidable harm?Good
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Good
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Newhaven Care Limited runs Phoenix House, a residential care home in Westcliff On Sea, Southend-on-Sea with room for 9 residents. Its CQC registration covers older people, younger adults, people with a physical disability, people with a learning disability or autism, people with a sensory impairment and children. That is smaller than most homes in Southend-on-Sea, where the typical home has 17 beds.
CQC rated it Good overall and in all five key questions in January 2020. Its previous rating, in January 2019, was Requires improvement, so the home has improved. At over 5 years old, this rating is older than most. 21% of ratings in Southend-on-Sea are as old (how rating age varies by council).
The kitchen has a food hygiene rating of 5 (very good), from July 2025. That is true of 83% of homes in Southend-on-Sea. In Southend-on-Sea, 91% of rated care homes are Good or Outstanding (England 82%). None of the 5 nearest rated homes has a higher rating.
