SafeAre people protected from abuse and avoidable harm?Requires improvement
EffectiveDoes care achieve good outcomes and a good quality of life?Requires improvement
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Requires improvement
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
This rating was carried over from the home's previous registration, usually after a change of owner. ?
Phoenix House is in the Requires improvement tier ?, with 23 other homes in Worcestershire.
85% of rated homes here are Good or Outstanding (England: 82%).
Run by April Rai Limited, Phoenix House is a residential care home in Worcester, Worcestershire with 10 registered beds. It is registered to care for people with a learning disability or autism. It is a small home for Worcestershire, where the median is 35 beds.
CQC last rated the home in October 2019, giving it Requires improvement overall. It was Requires improvement for safe, effective and well-led as well. CQC rated caring and responsive as Good. The rating was carried over from a previous registration, which usually happens when a home changes owner. That matches its previous rating, from July 2019. The rating is more than 5 years old. In Worcestershire, 39% of ratings are that old (see how rating age varies by council).
Its kitchen was rated 5 for food hygiene in October 2026. That is true of 92% of homes in Worcestershire. Across Worcestershire, 85% of rated homes are Good or Outstanding, against 82% for England. 0 of April Rai Limited’s 2 rated homes are Good or Outstanding (compare care home groups). 95 Bromyard Road, 0.2 km away, is the closest home rated Good.
