SafeAre people protected from abuse and avoidable harm?Good
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Good
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
CQC's register shows no registered manager for this home. Every care home must have one. The home may be recruiting, or a new manager may be applying to CQC. ?
PILS Care is one of 65 care homes in Medway: a 3-bed residential care home in Chatham, run by Mrs Della Averley. It is registered to care for older people, people with dementia, younger adults and people with a learning disability or autism. That is smaller than most homes in Medway, where the typical home has 19 beds.
There is no registered manager on CQC's register right now. Of the 5 closest rated homes, none is rated above it. In Medway, 72% of rated care homes are Good or Outstanding (England 82%).
Its CQC rating, from May 2020, is Good across the board: overall and for every key question. Its previous rating, in February 2019, was Requires improvement, so the home has improved. The rating is more than 5 years old. In Medway, 42% of ratings are that old (see how rating age varies by council).
