SafeAre people protected from abuse and avoidable harm?66%Good
See the breakdownHide the breakdown3 of 8 below good
Medicines optimisationSome shortfalls
Safe environmentsSome shortfalls
SafeguardingSome shortfalls
Infection prevention and controlGood
Involving people to manage risksGood
Learning cultureGood
Safe and effective staffingGood
Safe systems, pathways and transitionsGood
EffectiveDoes care achieve good outcomes and a good quality of life?75%Good
See the breakdownHide the breakdownAll 6 good
Assessing needsGood
Consent to care and treatmentGood
Delivering evidence-based care and treatmentGood
How staff, teams and services work togetherGood
Monitoring and improving outcomesGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?80%Good
See the breakdownHide the breakdown1 of 5 exceptional
Kindness, compassion and dignityGood
Responding to people's immediate needsGood
Treating people as individualsGood
Workforce wellbeing and enablementGood
Independence, choice and controlExceptional
ResponsiveAre services organised to meet people's needs?75%Good
See the breakdownHide the breakdownAll 7 good
Care provision, integration and continuityGood
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Person-centred careGood
Planning for the futureGood
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?71%Good
See the breakdownHide the breakdown1 of 7 below good
Governance, management and sustainabilitySome shortfalls
Capable, compassionate and inclusive leadersGood
Freedom to speak upGood
Learning, improvement and innovationGood
Partnerships and communitiesGood
Shared direction and cultureGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 28 good, 1 exceptional, 4 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Run by Mrs Jennifer Grego, Sapphire House is a residential care home in Great Yarmouth, Norfolk with 5 registered beds. It is registered to care for younger adults, people with a physical disability, people with a learning disability or autism, people with mental health needs and people with a sensory impairment. It is a small home for Norfolk, where the median is 29 beds.
It is one of 6 homes run by Mrs Jennifer Grego. 1 of those with a rating are Good or Outstanding. Of the 6 closest rated homes, none is rated above it. The kitchen has a food hygiene rating of 5 (very good), from December 2024. 89% of homes in Norfolk also score 5. 122 other homes in Norfolk share its tier, “Good”.
CQC rated it Good overall and in all five key questions in July 2025. Its previous rating, in December 2021, was Requires improvement, so the home has improved. The typical rating in Norfolk is about 5 years old, so this one is fairly recent. CQC found some shortfalls in “medicines optimisation”, one of 4 standards out of 33 scored below good.
