Requires improvementSafe: Requires improvementEffective: GoodCaring: GoodResponsive: Requires improvementWell-led: InadequateRated 3 years ago↓ Down from Good
SafeAre people protected from abuse and avoidable harm?Requires improvement
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Requires improvement
Well-ledIs the home well managed, with a culture of high-quality care?Inadequate
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Newhaven is one of 311 care homes in Norfolk: a 4-bed residential care home in Northrepps, run by Mrs Jennifer Grego. Its CQC registration covers older people, younger adults, people with a learning disability or autism, people with mental health needs and people with a sensory impairment. That is smaller than most homes in Norfolk, where the typical home has 29 beds.
CQC's latest rating, from November 2022, is Requires improvement overall. It was Requires improvement for safe and responsive as well. CQC rated effective and caring as Good. Well-led was rated Inadequate. Its previous rating, in November 2018, was Good, so the home has slipped.
In Norfolk, 67% of rated care homes are Good or Outstanding (England 82%). Its kitchen was rated 4 for food hygiene in August 2025. 89% of homes in Norfolk score the top mark of 5. Mrs Jennifer Grego runs 6 care homes, and 1 of the 6 rated are Good or Outstanding. About 1.4 km away, Glendon House is rated Good.
