SafeAre people protected from abuse and avoidable harm?66%Requires improvement
See the breakdownHide the breakdown3 of 8 below good
Safe and effective staffingSome shortfalls
Safe environmentsSome shortfalls
Safe systems, pathways and transitionsSome shortfalls
Infection prevention and controlGood
Involving people to manage risksGood
Learning cultureGood
Medicines optimisationGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?75%Good
See the breakdownHide the breakdownAll 6 good
Assessing needsGood
Consent to care and treatmentGood
Delivering evidence-based care and treatmentGood
How staff, teams and services work togetherGood
Monitoring and improving outcomesGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?70%Good
See the breakdownHide the breakdown1 of 5 below good
Workforce wellbeing and enablementSome shortfalls
Independence, choice and controlGood
Kindness, compassion and dignityGood
Responding to people's immediate needsGood
Treating people as individualsGood
ResponsiveAre services organised to meet people's needs?71%Good
See the breakdownHide the breakdown1 of 7 below good
Care provision, integration and continuitySome shortfalls
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Person-centred careGood
Planning for the futureGood
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?71%Good
See the breakdownHide the breakdown1 of 7 below good
Workforce equality, diversity and inclusionSome shortfalls
Capable, compassionate and inclusive leadersGood
Freedom to speak upGood
Governance, management and sustainabilityGood
Learning, improvement and innovationGood
Partnerships and communitiesGood
Shared direction and cultureGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 27 good, 6 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Star Road Respite Service is in the Good, with an area to improve tier ?, with 2 other homes in Hounslow.
87% of rated homes here are Good or Outstanding (England: 82%).
Run by Support for Living Limited, Star Road Respite Service is a residential care home in Isleworth, Hounslow with 7 registered beds. Its CQC registration covers people with a learning disability or autism.
2 other homes in Hounslow share its tier, “Good, with an area to improve”. Its kitchen was rated 5 for food hygiene in February 2016. 95% of homes in Hounslow also score 5. LD Care, 0.6 km away, is the closest home rated Outstanding. It is one of 11 homes run by Support for Living Limited. 9 of those with a rating are Good or Outstanding.
The current CQC rating is Good, published in May 2024. It was Good for effective, caring, responsive and well-led as well. For safe, the rating was Requires improvement. Its previous rating, in February 2023, was Requires improvement, so the home has improved. 6 of its 33 scored standards were below good, including “workforce wellbeing and enablement”.
