SafeAre people protected from abuse and avoidable harm?75%Good
See the breakdownHide the breakdownAll 8 good
Infection prevention and controlGood
Involving people to manage risksGood
Learning cultureGood
Medicines optimisationGood
Safe and effective staffingGood
Safe environmentsGood
Safe systems, pathways and transitionsGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?79%Good
See the breakdownHide the breakdown1 of 6 exceptional
Assessing needsGood
Consent to care and treatmentGood
Delivering evidence-based care and treatmentGood
How staff, teams and services work togetherGood
Monitoring and improving outcomesGood
Supporting people to live healthier livesExceptional
CaringAre staff kind, compassionate and respectful?80%Good
See the breakdownHide the breakdown1 of 5 exceptional
Independence, choice and controlGood
Responding to people's immediate needsGood
Treating people as individualsGood
Workforce wellbeing and enablementGood
Kindness, compassion and dignityExceptional
ResponsiveAre services organised to meet people's needs?82%Good
See the breakdownHide the breakdown2 of 7 exceptional
Care provision, integration and continuityGood
Equity in accessGood
Listening to and involving peopleGood
Person-centred careGood
Planning for the futureGood
Equity in experiences and outcomesExceptional
Providing InformationExceptional
Well-ledIs the home well managed, with a culture of high-quality care?82%Good
See the breakdownHide the breakdown2 of 7 exceptional
Capable, compassionate and inclusive leadersGood
Freedom to speak upGood
Governance, management and sustainabilityGood
Learning, improvement and innovationGood
Shared direction and cultureGood
Partnerships and communitiesExceptional
Workforce equality, diversity and inclusionExceptional
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 27 good, 6 exceptional. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Cross Street Residential Care Home is in the Good tier ?, with 31 other homes in Richmond upon Thames.
95% of rated homes here are Good or Outstanding (England: 82%).
Cross Street Residential Care Home is one of 40 care homes in Richmond upon Thames: a 4-bed residential care home in Hampton, run by Support for Living Limited. It is registered to care for older people, younger adults and people with a learning disability or autism. That is smaller than most homes in Richmond upon Thames, where the typical home has 8 beds.
Its CQC rating, from March 2026, is Good across the board: overall and for every key question. It was also rated Good at the inspection before, in July 2019. That is more recent than most ratings in Richmond upon Thames, where the typical rating is about 4 years old. None of its 33 scored standards was below good, and 6 were exceptional.
None of the 6 nearest rated homes has a higher rating. Support for Living Limited runs 11 care homes, and 9 of the 11 rated are Good or Outstanding. 31 other homes in Richmond upon Thames share its tier, “Good”. The kitchen has a food hygiene rating of 5 (very good), from August 2025. That is true of 92% of homes in Richmond upon Thames.
