SafeAre people protected from abuse and avoidable harm?Good
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Good
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
The home changed owner in July 2026. Its rating dates from before the change. ?
This rating was carried over from the home's previous registration, usually after a change of owner. ?
Laurel Dene is a 99-bed nursing home in Hampton, Richmond upon Thames, run by Agincare (Southwark) Limited. Its CQC registration covers older people, people with dementia, younger adults, people with a physical disability and people with mental health needs. Most homes in Richmond upon Thames are smaller: the median there is 8 beds.
In Richmond upon Thames, 95% of rated care homes are Good or Outstanding (England 82%). Agincare (Southwark) Limited has run the home since July 2026, when it changed owner. Of the 6 closest rated homes, none is rated above it. 7 of Agincare (Southwark) Limited’s 12 rated homes are Good or Outstanding (compare care home groups).
CQC rated it Good overall and in all five key questions in October 2022. The rating was carried over from a previous registration, which usually happens when a home changes owner. That matches its previous rating, from January 2020.
