SafeAre people protected from abuse and avoidable harm?Requires improvement
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Good
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
The home changed owner in July 2026. Its rating dates from before the change. ?
This rating was carried over from the home's previous registration, usually after a change of owner. ?
Greville House is in the Good, with an area to improve tier ?, with 2 other homes in Richmond upon Thames.
95% of rated homes here are Good or Outstanding (England: 82%).
Agincare (Southwark) Limited runs Greville House, a nursing home in Richmond, Richmond upon Thames with room for 59 residents. Its CQC registration covers older people, people with dementia, younger adults, people with a physical disability and people with mental health needs. The typical home in Richmond upon Thames has 8 beds, so this one is bigger than average.
CQC last rated the home in April 2023, giving it Good overall. Effective, caring, responsive and well-led were also Good. Safe was rated Requires improvement. The rating was carried over from a previous registration, which usually happens when a home changes owner. Its rating before that, in September 2018, was the same.
In Richmond upon Thames, 95% of rated care homes are Good or Outstanding (England 82%). None of the 6 nearest rated homes has a higher rating. Agincare (Southwark) Limited runs 12 care homes, and 7 of the 12 rated are Good or Outstanding. The home changed owner in July 2026.
