Requires improvementSafe: InadequateEffective: Requires improvementCaring: Requires improvementResponsive: Requires improvementWell-led: Requires improvementRated 1 year ago↓ Down from Good
SafeAre people protected from abuse and avoidable harm?38%Inadequate
See the breakdownHide the breakdown7 of 8 below good
Involving people to manage risksSignificant shortfalls
Learning cultureSignificant shortfalls
Medicines optimisationSignificant shortfalls
Safe and effective staffingSignificant shortfalls
SafeguardingSignificant shortfalls
Safe environmentsSome shortfalls
Safe systems, pathways and transitionsSome shortfalls
Infection prevention and controlGood
EffectiveDoes care achieve good outcomes and a good quality of life?46%Requires improvement
See the breakdownHide the breakdown5 of 6 below good
Consent to care and treatmentSignificant shortfalls
Delivering evidence-based care and treatmentSignificant shortfalls
Assessing needsSome shortfalls
Monitoring and improving outcomesSome shortfalls
Supporting people to live healthier livesSome shortfalls
How staff, teams and services work togetherGood
CaringAre staff kind, compassionate and respectful?60%Requires improvement
See the breakdownHide the breakdown3 of 5 below good
Independence, choice and controlSome shortfalls
Responding to people's immediate needsSome shortfalls
Treating people as individualsSome shortfalls
Kindness, compassion and dignityGood
Workforce wellbeing and enablementGood
ResponsiveAre services organised to meet people's needs?61%Requires improvement
See the breakdownHide the breakdown4 of 7 below good
Equity in experiences and outcomesSome shortfalls
Listening to and involving peopleSome shortfalls
Person-centred careSome shortfalls
Planning for the futureSome shortfalls
Care provision, integration and continuityGood
Equity in accessGood
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?54%Requires improvement
See the breakdownHide the breakdown5 of 7 below good
Governance, management and sustainabilitySignificant shortfalls
Capable, compassionate and inclusive leadersSome shortfalls
Freedom to speak upSome shortfalls
Learning, improvement and innovationSome shortfalls
Shared direction and cultureSome shortfalls
Partnerships and communitiesGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 9 good, 24 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Surrey Heights is an independent 46-bed residential care home in Godalming, Surrey, registered with CQC under its own name. Its CQC registration covers older people, people with dementia, younger adults, people with a physical disability and people with a sensory impairment. That is larger than most homes in Surrey, where the typical home has 30 beds.
Surrey Hills, 0.0 km away, is the closest home rated Good. In Surrey, 81% of rated care homes are Good or Outstanding (England 82%). The kitchen has a food hygiene rating of 3 (generally satisfactory), from November 2025. In Surrey, 87% of homes score 5.
CQC last rated the home in July 2025, giving it Requires improvement overall. Effective, caring, responsive and well-led were also Requires improvement. Safe was rated Inadequate. Its previous rating, in December 2022, was Good, so the home has slipped. Ratings in Surrey are typically about 4 years old, which makes this one newer than most. Of the 33 standards CQC scored, 24 fell below good. The lowest was “consent to care and treatment” (significant shortfalls).
