SafeAre people protected from abuse and avoidable harm?56%Requires improvement
See the breakdownHide the breakdown5 of 8 below good
Involving people to manage risksSignificant shortfalls
Learning cultureSome shortfalls
Safe environmentsSome shortfalls
Safe systems, pathways and transitionsSome shortfalls
SafeguardingSome shortfalls
Infection prevention and controlGood
Medicines optimisationGood
Safe and effective staffingGood
EffectiveDoes care achieve good outcomes and a good quality of life?54%Requires improvement
See the breakdownHide the breakdown5 of 6 below good
Assessing needsSome shortfalls
Consent to care and treatmentSome shortfalls
How staff, teams and services work togetherSome shortfalls
Monitoring and improving outcomesSome shortfalls
Supporting people to live healthier livesSome shortfalls
Delivering evidence-based care and treatmentGood
CaringAre staff kind, compassionate and respectful?65%Good
See the breakdownHide the breakdown2 of 5 below good
Independence, choice and controlSome shortfalls
Treating people as individualsSome shortfalls
Kindness, compassion and dignityGood
Responding to people's immediate needsGood
Workforce wellbeing and enablementGood
ResponsiveAre services organised to meet people's needs?71%Good
See the breakdownHide the breakdown1 of 7 below good
Planning for the futureSome shortfalls
Care provision, integration and continuityGood
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Person-centred careGood
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?62%Requires improvement
See the breakdownHide the breakdown2 of 7 below good
Governance, management and sustainabilitySignificant shortfalls
Learning, improvement and innovationSome shortfalls
Capable, compassionate and inclusive leadersGood
Freedom to speak upGood
Partnerships and communitiesGood
Shared direction and cultureGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 18 good, 15 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Swanton House Care Centre is in the Requires improvement tier ?, with 87 other homes in Norfolk.
67% of rated homes here are Good or Outstanding (England: 82%).
What the data says about Swanton House Care Centre
Swanton House Care Centre is one of 311 care homes in Norfolk: a 49-bed nursing home in Swanton Novers, run by Swanton Care & Community Limited. It is registered to care for older people, younger adults, people with a physical disability, people with a learning disability or autism and people with mental health needs. Most homes in Norfolk are smaller: the median there is 29 beds.
The current CQC rating is Requires improvement, published in November 2025. It was Requires improvement for safe, effective and well-led as well. For caring and responsive, the rating was Good. Before that, in February 2020, it was rated Good. That is more recent than most ratings in Norfolk, where the typical rating is about 5 years old. Of the 33 standards CQC scored, 15 fell below good. The lowest was “involving people to manage risks” (significant shortfalls).
Swanton Care & Community Limited runs 8 care homes, and 6 of the 7 rated are Good or Outstanding. The nearest home with a higher rating is Lyles House (Good), 2.8 km away. 87 other homes in Norfolk share its tier, “Requires improvement”. Food hygiene inspectors scored the kitchen 5 out of 5 in July 2026. That is true of 89% of homes in Norfolk.
