SafeAre people protected from abuse and avoidable harm?Good
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Good
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Mill House & Cottages is one of 311 care homes in Norfolk: a 44-bed residential care home in Fakenham, run by Prime Life Limited. It is registered to care for older people, people with dementia, younger adults and people with mental health needs. Most homes in Norfolk are smaller: the median there is 29 beds.
In April 2021, CQC gave it Good overall, and Good for each of the five key questions too. Before that, in March 2020, it was rated Inadequate. CQC hasn't re-rated the home for over 5 years, like 46% of homes in Norfolk. Here is how rating age varies by council.
None of the 6 nearest rated homes has a higher rating. Prime Life Limited runs 54 care homes, and 43 of the 53 rated are Good or Outstanding. Across Norfolk, 67% of rated homes are Good or Outstanding, against 82% for England.
