SafeAre people protected from abuse and avoidable harm?56%Requires improvement
See the breakdownHide the breakdown5 of 8 below good
Medicines optimisationSignificant shortfalls
Infection prevention and controlSome shortfalls
Involving people to manage risksSome shortfalls
Safe and effective staffingSome shortfalls
Safe environmentsSome shortfalls
Learning cultureGood
Safe systems, pathways and transitionsGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?71%Good
See the breakdownHide the breakdown1 of 6 below good
Supporting people to live healthier livesSome shortfalls
Assessing needsGood
Consent to care and treatmentGood
Delivering evidence-based care and treatmentGood
How staff, teams and services work togetherGood
Monitoring and improving outcomesGood
CaringAre staff kind, compassionate and respectful?60%Requires improvement
See the breakdownHide the breakdown3 of 5 below good
Independence, choice and controlSome shortfalls
Responding to people's immediate needsSome shortfalls
Treating people as individualsSome shortfalls
Kindness, compassion and dignityGood
Workforce wellbeing and enablementGood
ResponsiveAre services organised to meet people's needs?71%Good
See the breakdownHide the breakdown1 of 7 below good
Person-centred careSome shortfalls
Care provision, integration and continuityGood
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Planning for the futureGood
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?54%Requires improvement
See the breakdownHide the breakdown5 of 7 below good
Governance, management and sustainabilitySignificant shortfalls
Capable, compassionate and inclusive leadersSome shortfalls
Freedom to speak upSome shortfalls
Learning, improvement and innovationSome shortfalls
Shared direction and cultureSome shortfalls
Partnerships and communitiesGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 18 good, 15 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Tandridge Heights is in the Requires improvement tier ?, with 63 other homes in Surrey.
81% of rated homes here are Good or Outstanding (England: 82%).
Run by Barchester Healthcare Homes Limited, Tandridge Heights is a nursing home in Oxted, Surrey with 75 registered beds. It is registered to care for older people, people with dementia and younger adults. Most homes in Surrey are smaller: the median there is 30 beds.
The nearest home with a higher rating is Ormesby House (Good), 1.1 km away. Barchester Healthcare Homes Limited runs 210 care homes, and 175 of the 198 rated are Good or Outstanding. Its kitchen was rated 5 for food hygiene in October 2026. 87% of homes in Surrey also score 5. Across Surrey, 81% of rated homes are Good or Outstanding, against 82% for England.
CQC's latest rating, from February 2026, is Requires improvement overall. It was Requires improvement for safe, caring and well-led as well. Effective and responsive were rated Good. Before that, in January 2021, it was rated Good. That is more recent than most ratings in Surrey, where the typical rating is about 4 years old. 15 of its 33 scored standards were below good, including “medicines optimisation”.
