SafeAre people protected from abuse and avoidable harm?28%Inadequate
See the breakdownHide the breakdown8 of 8 below good
Infection prevention and controlSignificant shortfalls
Involving people to manage risksSignificant shortfalls
Learning cultureSignificant shortfalls
Medicines optimisationSignificant shortfalls
Safe and effective staffingSignificant shortfalls
Safe systems, pathways and transitionsSignificant shortfalls
SafeguardingSignificant shortfalls
Safe environmentsSome shortfalls
EffectiveDoes care achieve good outcomes and a good quality of life?0%Good
See the breakdownHide the breakdown1 of 6 below good
Consent to care and treatmentSome shortfalls
Assessing needsGood
Delivering evidence-based care and treatmentGood
How staff, teams and services work togetherGood
Monitoring and improving outcomesGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?0%Good
See the breakdownHide the breakdownAll 5 good
Independence, choice and controlGood
Kindness, compassion and dignityGood
Responding to people's immediate needsGood
Treating people as individualsGood
Workforce wellbeing and enablementGood
ResponsiveAre services organised to meet people's needs?0%Good
See the breakdownHide the breakdownAll 7 good
Care provision, integration and continuityGood
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Person-centred careGood
Planning for the futureGood
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?32%Inadequate
See the breakdownHide the breakdown7 of 7 below good
Capable, compassionate and inclusive leadersSignificant shortfalls
Freedom to speak upSignificant shortfalls
Governance, management and sustainabilitySignificant shortfalls
Learning, improvement and innovationSignificant shortfalls
Shared direction and cultureSignificant shortfalls
Partnerships and communitiesSome shortfalls
Workforce equality, diversity and inclusionSome shortfalls
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 17 good, 16 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Run by Barchester Healthcare Homes Limited, Windmill Manor is a nursing home in Oxted, Surrey with 60 registered beds. CQC registers it to look after older people, people with dementia, younger adults and people with a physical disability. Most homes in Surrey are smaller: the median there is 30 beds.
The current CQC rating is Inadequate, published in June 2026. It was Inadequate for safe and well-led as well. CQC rated effective, caring and responsive as Good. Before that, in March 2020, it was rated Requires improvement. The typical rating in Surrey is about 4 years old, so this one is fairly recent. 16 of its 33 scored standards were below good, including “infection prevention and control”.
It is one of 210 homes run by Barchester Healthcare Homes Limited. 175 of those with a rating are Good or Outstanding. The nearest home with a higher rating is David Gresham House (Good), 0.7 km away. In Surrey, 81% of rated care homes are Good or Outstanding (England 82%). Food hygiene inspectors scored the kitchen 5 out of 5 in July 2025. That is true of 87% of homes in Surrey.
