SafeAre people protected from abuse and avoidable harm?72%Good
See the breakdownHide the breakdown1 of 8 below good
Safe and effective staffingSome shortfalls
Infection prevention and controlGood
Involving people to manage risksGood
Learning cultureGood
Medicines optimisationGood
Safe environmentsGood
Safe systems, pathways and transitionsGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?71%Good
See the breakdownHide the breakdown1 of 6 below good
Monitoring and improving outcomesSome shortfalls
Assessing needsGood
Consent to care and treatmentGood
Delivering evidence-based care and treatmentGood
How staff, teams and services work togetherGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?80%Good
See the breakdownHide the breakdown1 of 5 exceptional
Independence, choice and controlGood
Kindness, compassion and dignityGood
Responding to people's immediate needsGood
Workforce wellbeing and enablementGood
Treating people as individualsExceptional
ResponsiveAre services organised to meet people's needs?71%Good
See the breakdownHide the breakdown1 of 7 below good
Planning for the futureSome shortfalls
Care provision, integration and continuityGood
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Person-centred careGood
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?79%Good
See the breakdownHide the breakdown1 of 7 exceptional
Freedom to speak upGood
Governance, management and sustainabilityGood
Learning, improvement and innovationGood
Partnerships and communitiesGood
Shared direction and cultureGood
Workforce equality, diversity and inclusionGood
Capable, compassionate and inclusive leadersExceptional
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 28 good, 2 exceptional, 3 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
The Coach House is a 10-bed residential care home in Hatfield, Hertfordshire, run by Nouvita Limited. CQC registers it to look after older people, younger adults and people with mental health needs. That is smaller than most homes in Hertfordshire, where the typical home has 30 beds.
In July 2026, CQC gave it Good overall, and Good for each of the five key questions too. Its rating before that, in July 2018, was the same. Ratings in Hertfordshire are typically about 5 years old, which makes this one newer than most. 3 of its 33 scored standards were below good, including “monitoring and improving outcomes”.
None of the 6 nearest rated homes has a higher rating. 2 of Nouvita Limited’s 2 rated homes are Good or Outstanding (compare care home groups). In Hertfordshire, 76% of rated care homes are Good or Outstanding (England 82%).
