SafeAre people protected from abuse and avoidable harm?62%Requires improvement
See the breakdownHide the breakdown2 of 8 below good
Safe environmentsSignificant shortfalls
Involving people to manage risksSome shortfalls
Infection prevention and controlGood
Learning cultureGood
Medicines optimisationGood
Safe and effective staffingGood
Safe systems, pathways and transitionsGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?75%Good
See the breakdownHide the breakdownAll 6 good
Assessing needsGood
Consent to care and treatmentGood
Delivering evidence-based care and treatmentGood
How staff, teams and services work togetherGood
Monitoring and improving outcomesGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?75%Good
See the breakdownHide the breakdownAll 5 good
Independence, choice and controlGood
Kindness, compassion and dignityGood
Responding to people's immediate needsGood
Treating people as individualsGood
Workforce wellbeing and enablementGood
ResponsiveAre services organised to meet people's needs?71%Good
See the breakdownHide the breakdown1 of 7 below good
Providing InformationSome shortfalls
Care provision, integration and continuityGood
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Person-centred careGood
Planning for the futureGood
Well-ledIs the home well managed, with a culture of high-quality care?62%Requires improvement
See the breakdownHide the breakdown2 of 7 below good
Governance, management and sustainabilitySignificant shortfalls
Freedom to speak upSome shortfalls
Capable, compassionate and inclusive leadersGood
Learning, improvement and innovationGood
Partnerships and communitiesGood
Shared direction and cultureGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 28 good, 5 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
CQC's register shows no registered manager for this home. Every care home must have one. The home may be recruiting, or a new manager may be applying to CQC. ?
The Elms is a 13-bed residential care home in Bilston, Wolverhampton, run by Glenthorne Care Services Limited. Its CQC registration covers older people, people with dementia, younger adults, people with a physical disability and people with mental health needs. The typical home in Wolverhampton has 25 beds, so this one is on the small side.
CQC last rated the home in February 2026, giving it Requires improvement overall. Safe and well-led were also Requires improvement. Effective, caring and responsive were rated Good. Ratings in Wolverhampton are typically about 2 years old, which makes this one newer than most. CQC found significant shortfalls in “safe environments”, one of 5 standards out of 33 scored below good.
In Wolverhampton, 67% of rated care homes are Good or Outstanding (England 82%). Food hygiene inspectors scored the kitchen 5 out of 5 in September 2024. That is true of 89% of homes in Wolverhampton. About 0.1 km away, Glenthorne House is rated Good. Glenthorne Care Services Limited runs 3 care homes, and 2 of the 3 rated are Good or Outstanding. CQC's register shows no registered manager at the moment.
