SafeAre people protected from abuse and avoidable harm?56%Requires improvement
See the breakdownHide the breakdown5 of 8 below good
Involving people to manage risksSignificant shortfalls
Learning cultureSome shortfalls
Medicines optimisationSome shortfalls
Safe environmentsSome shortfalls
SafeguardingSome shortfalls
Infection prevention and controlGood
Safe and effective staffingGood
Safe systems, pathways and transitionsGood
EffectiveDoes care achieve good outcomes and a good quality of life?54%Requires improvement
See the breakdownHide the breakdown5 of 6 below good
Assessing needsSome shortfalls
Delivering evidence-based care and treatmentSome shortfalls
How staff, teams and services work togetherSome shortfalls
Monitoring and improving outcomesSome shortfalls
Supporting people to live healthier livesSome shortfalls
Consent to care and treatmentGood
CaringAre staff kind, compassionate and respectful?75%Good
See the breakdownHide the breakdownAll 5 good
Independence, choice and controlGood
Kindness, compassion and dignityGood
Responding to people's immediate needsGood
Treating people as individualsGood
Workforce wellbeing and enablementGood
ResponsiveAre services organised to meet people's needs?61%Requires improvement
See the breakdownHide the breakdown4 of 7 below good
Care provision, integration and continuitySome shortfalls
Equity in accessSome shortfalls
Equity in experiences and outcomesSome shortfalls
Person-centred careSome shortfalls
Listening to and involving peopleGood
Planning for the futureGood
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?61%Requires improvement
See the breakdownHide the breakdown4 of 7 below good
Capable, compassionate and inclusive leadersSome shortfalls
Governance, management and sustainabilitySome shortfalls
Learning, improvement and innovationSome shortfalls
Shared direction and cultureSome shortfalls
Freedom to speak upGood
Partnerships and communitiesGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 15 good, 18 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Run by Pharos Care Limited, Ash House is a residential care home in Willenhall, Walsall with 4 registered beds. It is registered to care for younger adults, people with a learning disability or autism and people with mental health needs. It is a small home for Walsall, where the median is 30 beds.
Pharos Care Limited runs 6 care homes, and 2 of the 6 rated are Good or Outstanding. The nearest home with a higher rating is Woodthorne Care Home (Good), 0.8 km away. 17 other homes in Walsall share its tier, “Requires improvement”.
CQC last rated the home in June 2026, giving it Requires improvement overall. It was Requires improvement for safe, effective, responsive and well-led as well. For caring, the rating was Good. Ratings in Walsall are typically about 3 years old, which makes this one newer than most. 18 of its 33 scored standards were below good, including “involving people to manage risks”.
