SafeAre people protected from abuse and avoidable harm?59%Requires improvement
See the breakdownHide the breakdown5 of 8 below good
Medicines optimisationSome shortfalls
Safe and effective staffingSome shortfalls
Safe environmentsSome shortfalls
Safe systems, pathways and transitionsSome shortfalls
SafeguardingSome shortfalls
Infection prevention and controlGood
Involving people to manage risksGood
Learning cultureGood
EffectiveDoes care achieve good outcomes and a good quality of life?71%Good
See the breakdownHide the breakdown1 of 6 below good
How staff, teams and services work togetherSome shortfalls
Assessing needsGood
Consent to care and treatmentGood
Delivering evidence-based care and treatmentGood
Monitoring and improving outcomesGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?60%Requires improvement
See the breakdownHide the breakdown3 of 5 below good
Independence, choice and controlSome shortfalls
Treating people as individualsSome shortfalls
Workforce wellbeing and enablementSome shortfalls
Kindness, compassion and dignityGood
Responding to people's immediate needsGood
ResponsiveAre services organised to meet people's needs?75%Good
See the breakdownHide the breakdownAll 7 good
Care provision, integration and continuityGood
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Person-centred careGood
Planning for the futureGood
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?61%Requires improvement
See the breakdownHide the breakdown4 of 7 below good
Capable, compassionate and inclusive leadersSome shortfalls
Governance, management and sustainabilitySome shortfalls
Learning, improvement and innovationSome shortfalls
Shared direction and cultureSome shortfalls
Freedom to speak upGood
Partnerships and communitiesGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 20 good, 13 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
CQC's register shows no registered manager for this home. Every care home must have one. The home may be recruiting, or a new manager may be applying to CQC. ?
Highfield House is a 7-bed residential care home in Walsall, run by Pharos Care Limited. Its CQC registration covers younger adults and people with a learning disability or autism. That is smaller than most homes in Walsall, where the typical home has 30 beds.
The nearest home with a higher rating is Pelsall Hall (Good), 0.4 km away. It is one of 6 homes run by Pharos Care Limited. 2 of those with a rating are Good or Outstanding. There is no registered manager on CQC's register right now. Across Walsall, 67% of rated homes are Good or Outstanding, against 82% for England. Its kitchen was rated 4 for food hygiene in March 2026. In Walsall, 74% of homes score 5.
CQC last rated the home in June 2026, giving it Requires improvement overall. Safe, caring and well-led were also Requires improvement. For effective and responsive, the rating was Good. Its previous rating, in March 2019, was Good, so the home has slipped. The typical rating in Walsall is about 3 years old, so this one is fairly recent. Of the 33 standards CQC scored, 13 fell below good. The lowest was “independence, choice and control” (some shortfalls).
