SafeAre people protected from abuse and avoidable harm?Good
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Good
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
The Hollies is a 21-bed residential care home in Stoke-on-Trent, run by Delam Care Limited. CQC registers it to look after people with a physical disability, people with a learning disability or autism and people with mental health needs.
Its CQC rating, from January 2019, is Good across the board: overall and for every key question. It was also rated Good at the inspection before, in February 2016. The rating is more than 5 years old. In Stoke-on-Trent, 56% of ratings are that old (see how rating age varies by council).
None of the 5 nearest rated homes has a higher rating. Delam Care Limited runs 7 care homes, and all 6 rated are Good or Outstanding. In Stoke-on-Trent, 81% of rated care homes are Good or Outstanding (England 82%). Its kitchen was rated 5 for food hygiene in March 2026. That is true of 97% of homes in Stoke-on-Trent.
