SafeAre people protected from abuse and avoidable harm?Requires improvement
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Requires improvement
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
CQC's register shows no registered manager for this home. Every care home must have one. The home may be recruiting, or a new manager may be applying to CQC. ?
The Hollies is in the Requires improvement tier ?, with 5 other homes in Southend-on-Sea.
91% of rated homes here are Good or Outstanding (England: 82%).
The Hollies is one of 83 care homes in Southend-on-Sea: a 10-bed residential care home in Westcliff On Sea, run by Eldercroft Care Home Limited. It is registered to care for older people, people with dementia, younger adults, people with a learning disability or autism and people with mental health needs. The typical home in Southend-on-Sea has 17 beds, so this one is on the small side.
There is no registered manager on CQC's register right now. The nearest home with a higher rating is Mellor House (Good), 0.2 km away. Its kitchen was rated 4 for food hygiene in February 2026. In Southend-on-Sea, 83% of homes score 5. In Southend-on-Sea, 91% of rated care homes are Good or Outstanding (England 82%).
The current CQC rating is Requires improvement, published in March 2023. It was Requires improvement for safe and well-led as well. For effective, caring and responsive, the rating was Good. Before that, in November 2022, it was rated Inadequate.
