SafeAre people protected from abuse and avoidable harm?Good
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Good
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
The Pines Residential Home is one of 112 care homes in Shropshire: a 13-bed residential care home in Bishops Castle, run by Castlehaven Care Limited. CQC registers it to look after older people, younger adults, people with a learning disability or autism and people with mental health needs. The typical home in Shropshire has 29 beds, so this one is on the small side.
Its kitchen was rated 5 for food hygiene in January 2026. 91% of homes in Shropshire also score 5. In Shropshire, 80% of rated care homes are Good or Outstanding (England 82%). Of the 6 closest rated homes, none is rated above it. It is one of 2 homes run by Castlehaven Care Limited. 2 of those with a rating are Good or Outstanding.
In March 2020, CQC gave it Good overall, and Good for each of the five key questions too. Its previous rating, in March 2019, was Requires improvement, so the home has improved. The rating is more than 5 years old. In Shropshire, 53% of ratings are that old (see how rating age varies by council).
