SafeAre people protected from abuse and avoidable harm?50%Requires improvement
See the breakdownHide the breakdown6 of 8 below good
Involving people to manage risksSignificant shortfalls
Safe environmentsSignificant shortfalls
Infection prevention and controlSome shortfalls
Learning cultureSome shortfalls
Medicines optimisationSome shortfalls
Safe and effective staffingSome shortfalls
Safe systems, pathways and transitionsGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?71%Good
See the breakdownHide the breakdown1 of 6 below good
Consent to care and treatmentSome shortfalls
Assessing needsGood
Delivering evidence-based care and treatmentGood
How staff, teams and services work togetherGood
Monitoring and improving outcomesGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?75%Good
See the breakdownHide the breakdownAll 5 good
Independence, choice and controlGood
Kindness, compassion and dignityGood
Responding to people's immediate needsGood
Treating people as individualsGood
Workforce wellbeing and enablementGood
ResponsiveAre services organised to meet people's needs?75%Good
See the breakdownHide the breakdownAll 7 good
Care provision, integration and continuityGood
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Person-centred careGood
Planning for the futureGood
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?43%Requires improvement
See the breakdownHide the breakdown5 of 7 below good
Capable, compassionate and inclusive leadersSignificant shortfalls
Freedom to speak upSignificant shortfalls
Governance, management and sustainabilitySignificant shortfalls
Learning, improvement and innovationSignificant shortfalls
Shared direction and cultureSome shortfalls
Partnerships and communitiesGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 21 good, 12 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Run by Westward Care Homes Limited, The Willows is a residential care home in Attleborough, Norfolk with 19 registered beds. It is registered to care for younger adults and people with a learning disability or autism.
The current CQC rating is Requires improvement, published in April 2025. It was Requires improvement for safe and well-led as well. CQC rated effective, caring and responsive as Good. That matches its previous rating, from September 2019. Ratings in Norfolk are typically about 5 years old, which makes this one newer than most. 12 of its 33 scored standards were below good, including “involving people to manage risks”.
The kitchen has a food hygiene rating of 5 (very good), from February 2026. That is true of 89% of homes in Norfolk. Across Norfolk, 67% of rated homes are Good or Outstanding, against 82% for England. About 1.9 km away, Fairland House is rated Good. Westward Care Homes Limited runs 2 care homes, and 1 of the 2 rated are Good or Outstanding.
