SafeAre people protected from abuse and avoidable harm?Good
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Good
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
The home changed owner in October 2024. Its rating dates from before the change. ?
This rating was carried over from the home's previous registration, usually after a change of owner. ?
The Willows is a 7-bed residential care home in Birmingham, Sandwell. The home is its own registered provider. It is registered to care for older people, younger adults and people with a learning disability or autism. That is smaller than most homes in Sandwell, where the typical home has 12 beds.
The Willows Residential Care Home has run the home since October 2024, when it changed owner. Of the 5 closest rated homes, none is rated above it. 41 other homes in Sandwell share its tier, “Good”. Food hygiene inspectors scored the kitchen 5 out of 5 in October 2019. 95% of homes in Sandwell also score 5.
CQC rated it Good overall and in all five key questions in January 2018. The rating was carried over from a previous registration, which usually happens when a home changes owner. That matches its previous rating, from January 2015. At over 5 years old, this rating is older than most. 63% of ratings in Sandwell are as old (how rating age varies by council).
