SafeAre people protected from abuse and avoidable harm?Good
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Good
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
The Willows is a 25-bed residential care home in Bury St Edmunds, Suffolk, run by Extrafriend Limited. It is registered to care for older people and younger adults.
In February 2020, CQC gave it Good overall, and Good for each of the five key questions too. It was also rated Good at the inspection before, in September 2017. The rating is more than 5 years old. In Suffolk, 32% of ratings are that old (see how rating age varies by council).
Glastonbury Court, 8.1 km away, is the closest home rated Outstanding. It is one of 2 homes run by Extrafriend Limited. 2 of those with a rating are Good or Outstanding. 91 other homes in Suffolk share its tier, “Good”. Food hygiene inspectors scored the kitchen 5 out of 5 in August 2026. That is true of 92% of homes in Suffolk.
