SafeAre people protected from abuse and avoidable harm?72%Good
See the breakdownHide the breakdown1 of 8 below good
Safe environmentsSome shortfalls
Infection prevention and controlGood
Involving people to manage risksGood
Learning cultureGood
Medicines optimisationGood
Safe and effective staffingGood
Safe systems, pathways and transitionsGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?75%Good
See the breakdownHide the breakdownAll 6 good
Assessing needsGood
Consent to care and treatmentGood
Delivering evidence-based care and treatmentGood
How staff, teams and services work togetherGood
Monitoring and improving outcomesGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?90%★Outstanding
See the breakdownHide the breakdown3 of 5 exceptional
Responding to people's immediate needsGood
Workforce wellbeing and enablementGood
Independence, choice and controlExceptional
Kindness, compassion and dignityExceptional
Treating people as individualsExceptional
ResponsiveAre services organised to meet people's needs?79%Good
See the breakdownHide the breakdown1 of 7 exceptional
Care provision, integration and continuityGood
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Person-centred careGood
Providing InformationGood
Planning for the futureExceptional
Well-ledIs the home well managed, with a culture of high-quality care?75%Good
See the breakdownHide the breakdownAll 7 good
Capable, compassionate and inclusive leadersGood
Freedom to speak upGood
Governance, management and sustainabilityGood
Learning, improvement and innovationGood
Partnerships and communitiesGood
Shared direction and cultureGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 28 good, 4 exceptional, 1 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
The Willows is in the Good, with Outstanding areas tier ?, with 4 other homes in Leicestershire.
81% of rated homes here are Good or Outstanding (England: 82%).
The Willows is an independent 60-bed nursing home in Loughborough, Leicestershire, registered with CQC under its own name. It is registered to care for older people, younger adults and people with a physical disability. That is larger than most homes in Leicestershire, where the typical home has 30 beds.
The current CQC rating is Good, published in September 2026. Safe, effective, responsive and well-led were also Good. Caring was rated Outstanding. That matches its previous rating, from November 2019. Ratings in Leicestershire are typically about 4 years old, which makes this one newer than most. Of the 33 standards CQC scored, 1 fell below good. The lowest was “safe environments” (some shortfalls).
4 other homes in Leicestershire share its tier, “Good, with Outstanding areas”. The kitchen has a food hygiene rating of 5 (very good), from July 2026. That is true of 82% of homes in Leicestershire. None of the 6 nearest rated homes has a higher rating.
